Frequently Asked Questions

What sort of festivals is the system suitable for?
How many stages/performers can the system cope with?
Do performers log in and fill out their own info?
How reliable is the system?
How secure is our information?
What hardware do we require to run the software?
What areas of our festival does the system cover?
Do you do ticket sales?
Are there any hidden extras that we have to pay for?
Can we purchase the system outright?
What new developments are in the pipeline?

What sort of festivals is the system suitable for?

The software has been developed for medium to large-scale music festivals and has subsequently branched out into other types of events, such as Christian festivals. It is ideal for those events that have multiple artists performing on multiple stages over a 2-5 day period.

How many stages/performers can the system cope with?

As many as you need! Our current record is 37 different stages/performance spaces with over 500 artists, comedians, workshops, lectures and worship (yes, it's a Christian festival).

Can performers log in and fill out their own info?

The system is capable of being opened up to artists and/or their management, however it's our experience that getting them to do so requires more effort than it is worth. We have, however, built the technical forms so that each performer can access them independently. This lets you gather performers technical and stage specifications easily and utilise our reporting system to produce instant stage-by-stage analysis.

How reliable is the system?

Everything is hosted and managed on rock-solid servers (99.99% up-time in the last twelve months) provided by globally respected hosting company mediatemple. We take this approach to guarantee the level of service and security that we offer. Additionally, our hosting your system ensures that upgrades and other improvements occur seamlessly.

We also have a triple-redundancy policy of backups. The entire system is synced every night to a storage server by mediatemple, there are off-site server backups done concurrently (utilising Amazon's S3 Storage Solution) and a local copy is downloaded weekly to our offices.

Daily backup data is kept for 90 days ensuring that, if at any stage something unforeseen occurs, we are able to recover and resume with minimal inconvenience.

How secure is our information?

There are a number of built-in security measures in place, including a multi-level permission system, secure login, user activity tracking and security checks within each significant task. Each user account has a set of permissions that determine what they are able to see and what alterations they can do within the system, allowing you to set appropriate restrictions depending on each user's role.

Before each page is displayed the system checks the page's permissions against the user's. If they are in a part of the site that they have no rights to, then this is flagged in the system for future investigation. Otherwise the contents of the page are built with text and/or functionality shown dependant on those permissions.

Everything is logged. When a change is made it doesn't just note the change, but who did it and when.

What hardware do we require to run the software?

Nothing. It will work on any computer - Mac or Windows with an internet connection and a modern web browser (Internet Explorer, Firefox, Chrome or Safari). Because the system is hosted for you on our state of the art servers, you don't need to download, install, maintain or upgrade anything, ever. It just works.

What areas of our festival does the system cover?

The following is a non-comprehensive list of the areas the software can help manage. Note that you are able to switch on/off much of this functionality, enabling you to set up the system in the ideal configuration for your event.

• Contracts and Deal Memos
• Technical Requirements
• Financial Details (fees, deposits, tax status, currencies)
• Riders
• Contact Information
• Performer and Crew Names and Passes
• Performer Guest Lists
• Performance Stages and Times
• Biog and Press Photos
• File Management
• Vehicle Passes
• Festival Guest Lists
• Accommodation
• Reporting

Are there any hidden extras that we have to pay for?

No.

Do you do ticket sales?

Unfortunately we're not looking at providing ticket sales software as part of this system, nor is there any intention to do so in the future.

Can we purchase the system outright?

The quick answer is no. However, if asked again, our question would be why would you want to own it?

Ownership of something like this brings a whole different level of headache. We'd no longer be able to host the system on our servers, so you'd have to pay for the migration to a new server (and we've a fairly sophisticated set-up here that you'd have to try to recreate). Then, who would provide support for the system? What happens when the server goes down? How much would you have to pay when you want an improvement to the functionality? And, while our main product receives a steady stream of new features and functionality, you would either have to keep paying for these to be integrated, or never get another upgrade, ever. [There's no middle ground here - as soon as there was an upgrade you didn't pay for, your version would no longer be compatible.]

What new developments are in the pipeline?

In respect of the main system, very little. There are a few small tweaks planned to improve users productivity, however our clients are already pleased with how the core system works. We are, however, currently working on some additional areas that will increase the value of the system for you - without, of course, an increase in the cost! Stay tuned for more details (or drop us a line and we'll talk you though where we're going).